Know the method to develop a plan for crisis management in relation to the POI, take aware of the difficulties inherent in the crisis and its collective management have applied this method to a real case
Learning objectives
Learning context
Course materials
slideshow
Prerequisites
knowledge of the ICPE, notions of communication, management concepts, notions labor law
Course content
The following topics are covered in the course:
- Pre-crisis forecast. Crisis of specific information channels, mobilization personnel, identifying various public
affected
- During the crisis manage. How and why to communicate, the first emergency, it not to do, organize press
relations, to listen, filters for communication, attitude, building confidence
- After the crisis: contact for reassurance.
LW: practical case accident at an industrial site with no external consequences Seveso site and causing a near
panic. On a day. TV interviews with each student.